Scope of Complaints for Tax Payment Services

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Feb. 8 – The State Administration of Taxation has released new measures for tax payment services complaints effective January 1, 2010.

It explains the scope of complaints on tax payment services and protects taxpayers from abusive behavior from tax authorities including failing to provide the relevant services according to taxation regulations in terms of publicity, tax consultations, tax payment services and protecting the rights and interests of taxpayers.

The complaints for taxation publicity include:

– Tax authorities responsible for publishing tax policies and payment systems failing to properly release tax policies and tax payment regulations to the public within the deadline;

– Tax authorities failing to disseminate information on new tax policies and tax payment regulations promptly and completely to taxpayers under their jurisdiction;

– Errors in the publicity and explanations on tax policies and tax payment regulations by tax authorities and tax officers.

The complaints on tax consultations include:

– Tax authorities failed to respond to taxpayers’ tax inquiries by the stipulated deadlines;

– Tax authorities provided wrong answers to taxpayers’ tax inquiries;

– Departments in charge or their personnel refused to answer or avoided questions that they are supposed to answer;

– Tax officers who received tax consultation questions but did not fulfill their responsibility in answering initial inquiries;

The complaints for tax payment services are:

– Tax authorities did not carry out their one-time obligation to inform taxpayers who had submitted incomplete or legally discrepant materials when processing tax approvals and administrative tax issues;

– Tax authorities administrations failed to close accepted administrative tax permits or approvals involving taxes on time, based on laws and administrative regulations;

– Tax authorities did not abide with regulations in issuing duty-paid receipts and certificates to taxpayers when collecting tax payments.

– Tax officers’ choice of words and work attitude do not conform with civilized norms.

The complaints for protection of taxpayers’ interests include:

– Tax authorities repeatedly required taxpayers to submit the same tax documents during the process of tax payments, management and inspection;

– The same tax administration violated relevant provisions or public commitments in implementing more than one tax payment assessment or more than two tax inspections to a single taxpayer within one tax year;

– Tax administrations did not hold hearings as required by taxpayers for prospective administrative penalties according to law;

– Tax authorities did not issue receipts when seizing taxpayers’ goods, merchandise or other properties according to regulations; failed to issue lists of goods, merchandise or other properties seized; or did not abide by regulations in returning the seized goods, merchandise or other properties to taxpayers in time.

– Taxpayers are not satisfied with the quality of after-sales service for the system software or tax-control facilities which tax authorities promoted for their use or installation;

– Other violations by tax authorities and officers against the lawful interests of taxpayers.

For help in other tax related issues email tax@dezshira.com.